Privacy Policy

Effective Date: January 21, 2025

At CELLSCRIPT™, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information about visitors to our website, customers, and other users of our services. It also outlines your rights regarding the personal information we process.

1.  Information We Collect

1.1  Information You Provide

• • Contact details (name, email address, phone number, company name, job title) when you create an account, place an order, or contact us.
  • Billing and shipping information (address, payment method details).
  • Information submitted through forms, such as product inquiries or subscription to our newsletter.

1.2  Information Automatically Collected

• • Device and browser information, IP address, and activity on our website (collected via cookies and similar technologies).
  • Order history and interactions with our website (e.g., pages visited, time spent on each page).

1.3  Information Collected from Third-Party Services

• • Data from Salesforce Marketing Cloud and Sales Cloud, including customer interactions and preferences.

2.  Use of Information

We use the collected information for the following purposes:

• To process orders and manage customer accounts.
• To send order confirmations, updates, and other transactional communications.
• To provide customer support and respond to inquiries.
• To improve our website, services, and product offerings.
• For marketing purposes, including sending newsletters and promotional content, subject to your consent where required.
• To comply with legal obligations and enforce our terms and policies.

3.  Sharing/Transferring Personal Information

We do not sell personal information. However, we may share your information with:

• Service providers and partners who process data on our behalf (e.g., payment processors, shipping companies, marketing platforms, IT support).
• Salesforce Marketing Cloud and Salesforce Sales Cloud for marketing and customer relationship management purposes.
• Legal and regulatory authorities, if required by law.
• Potential acquirers or partners during business transitions, such as mergers or acquisitions, subject to confidentiality agreements.

4.  International Data Transfer

As we operate globally, your information may be transferred to and processed in countries outside your place of residence, including the United States. We ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place for such transfers.

5.  Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before sharing any information.

6.  Security

We implement technical, administrative, and physical security measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7.  Opting Out of Marketing Communications

You can opt out of receiving marketing communications at any time by:

• Declining marketing information when registering or at other information gathering points on our site.
• Clicking the “unsubscribe” link in the email.
• Submitting the form below.

Please note that even if you opt out, we may still send you transactional or administrative communications related to your purchases or account.

8.  Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that we have collected personal information from a child under 13, we will delete it promptly per Children’s Online Privacy Protection Act (COPPA).

9.  Data Retention and Access

We retain personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. You may request access to, correction of, or deletion of your personal information by contacting us at myprivacy@cellscript.com.

10.  Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11.  Contact Information

If you have any questions about this Privacy Policy, please contact us at:

CELLSCRIPT™
726 Post Road
Madison, WI 53562

myprivacy@cellscript.com

1-888-826-5586

12.  Location-Specific Policies

12.1  Residents of the European Union, UK, and Switzerland

If you are in the EU, UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR) and local privacy laws, including:

• • The right to access, correct, or delete your personal information.
  • The right to restrict or object to processing.
  • The right to data portability.
  • The right to lodge a complaint with a data protection authority.

We process your personal information based on the following legal grounds:

• • Consent: Where you have given us explicit consent (e.g., for marketing communications).
  • Contractual necessity: To fulfill our contractual obligations (e.g., order processing).
  • Legal obligations: To comply with applicable laws.
  • Legitimate interests: To improve our services and manage our business operations.

12.2  Residents of California, USA

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• • The right to know what personal information we collect, use, and share.
  • The right to request deletion of your personal information.
  • The right to opt out of the sale of personal information (Note: We do not sell personal information).
  • The right to non-discrimination for exercising your privacy rights.

To exercise your CCPA rights, please contact us at myprivacy@cellscript.com or 1-888-826-5586. You may be required to verify your identity before we fulfill your request.